Privacy Policy

Background

G2 & Associates Ltd (t/a g2 business services) [hereinafter referred to as g2bs] understands that your privacy is important to you and that you care G2 & Associates Ltd (t/a g2 business services) [hereinafter referred to as g2bs] understands that your privacy is important to you and that you care  about how your personal data is used. We respect and value the privacy of everyone who visits our website, www.g2bs.com and/or uses our cloud based software.  The g2bs website will only collect and use personal data in ways that are described herein and is consistent with our obligations and your rights under the law.  Our cloud based software will only collect and use personal data either described herein and/or within the terms and conditions of contract g2bs has with your  employer to provide the g2bs cloud based software and related help and support services.

Please read this Privacy Policy carefully and ensure that you understand it.

Please read this Privacy Policy carefully and ensure that you understand it.

Your acceptance of this Privacy Policy is deemed to occur upon your first use of the g2bs website. If you do not accept and agree with this Privacy Policy,  you must stop using the g2bs website immediately. Should you have any concerns with respect to how we use your personal data when you use the g2bs website  you will be entitled to make a request to g2bs to ask how g2bs uses your data. The way to contact us is set out at the end of this document. 

Where you are an authorised user of our cloud based software applications you will be deemed to have accepted this Privacy Policy on first log-in, under the  license terms and conditions in place with your employer. Should you have any concerns with respect to how we use your personal data you will be entitled to  make a Subject Access Request [SAR] enquiry by following the process that will have be provided to you when your log-in permissions were issued to you.  For cloud software users [of the g2-metrix software suite or the g2-audit mobile application] pre-25th May 2018 please use the help and/or support e-mail  address to make an SAR to g2bs. 

g2bs respects the privacy of our corporate website users and use all reasonable endeavours to ensure that your privacy is protected.  Our website and/or cloud software and/or mobile application is owned and operated by g2bs, a limited company registered in Scotland company number SC230789.

g2bs Registered address/Main trading address is 70 Pacific Quay, Glasgow G51 1DZ

In the event where your personal details are made available to us, we will use all reasonable endeavours to hold this information privately and any personal  information you provide will only be used in accordance with the guidelines set out in this Privacy Statement and accord with the Data Protection Act 1998. 

There is no requirement for users to provide us with any personal information when using our corporate website. First time and returning users do not need to register,  create log in credentials or provide any personal details prior to being able to navigate to any part of our public facing web pages. g2 Business Services will only receive  your e-mail address in the event of you contacting us with an enquiry. In such cases, the only information gathered will be that which is supplied voluntarily in the body  of the e-mail sent to us.

In providing us with any personal information a corporate web site enquiry or making contact having browsed our corporate website, you consent to us processing this information  it in accordance with this Privacy Policy. 

What is Personal Data

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the GDPR) as any information relating to an identifiable person who can be directly Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the GDPR) as any information relating to an identifiable person who can be directly  or indirectly identified in particular by reference to an identifier.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details,  but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. g2bs does not hold any of the less obvious  information stated. g2bs only hold your first name, last name and e-mail address which you will have provided us with either through a website or e-mail enquiry you will have made  or under the terms and conditions of a license agreement and/or contractual terms and conditions for g2bs cloud software services under contract with your employer.

What are my Rights

Under the GDPR, you have the following rights, which g2bs will always work to uphold: 1. The right to be informed about how g2bs collect and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact g2bs to  find out more or to ask any questions using the contact details provided herein.

2. The right to access the personal data g2bs hold about you. The section How can you access the Personal Data we may hold will tell you how to do this.

3. The right to have your personal data rectified if any of your personal data held by g2bs is inaccurate or incomplete. Please contact g2bs using the contact details provided herein.

4. The right to be forgotten, i.e. the right to ask g2bs to delete or otherwise dispose of any of your personal data that g2bs, this subject to any contract g2bs may have in place with your employer.  Please contact g2bs using the contact details provided herein.

5. The right to restrict (i.e. prevent) the processing of your personal data, this subject to any contract g2bs may have in place with your employer.

6. The right to object to g2bs using your personal data for a particular purpose or purposes, this subject to any contract g2bs may have in place with your employer.

7. The right to data portability. This means that, if you have provided personal data to g2bs directly, g2bs is using it with your consent or for the performance of a contract, and that data is  processed using automated means, you can ask g2bs for a copy of that personal data to re-use with another service or business in many cases.

8. Rights relating to automated decision-making and profiling. g2bs do not use your personal data in this way.

For more information about g2bs use of your personal data or exercising your rights as outlined above, please contact g2bs by [i] post to g2bs 70 Pacific Quay, Glasgow G51 1DZ or  [ii] e-mail to info@g2bs.com.

Further information about your rights can also be obtained from the Information Commissioners Office or your local Citizens Advice Bureau.

If you have any cause for complaint about g2bs use of your personal data, you have the right to lodge a complaint with the Information Commissioners Office.

What we do with information

g2bs will always have a lawful basis for retaining your personal data. This may be because the data is necessary for g2bs performance of a contract  [e.g. g2bs cloud based software under contract with your employer],because of a legitimate business interest to use it or you will have consented to g2bs for the use of your personal data.

g2bs may retain correspondence which has been communicated to us by e-mail or by telephone and we may communicate with you by responding to e-mails or calls from you, unless you have specifically  told us that you do not want us to contact you.

g2bs will not retain traffic data related to pages you visit on our website, or products which you have browsed. 

g2bs will not spam mail users with sales related e-mails based on your website browsing history.

What we collect

We will only retain the following information provided by you to us:

1. Through a web site enquiry or direct e-mail typically name and job title, company, contact information including email address, address and telephone number

2. Through our cloud software services your first name, last name and e-mail address

What it is used for

g2 Business Services adopts strict security measures and is committed to use all reasonable endeavours to ensure that your information is g2 Business Services adopts strict security measures and is committed to use all reasonable endeavours to ensure that your information is  secure. We have implemented a sufficient amount of electronic and manual procedures to safeguard any information you make available to us. We restrict access to personal information to certain employees only. These employees are bound by agreements and will be subject to  appropriate disciplinary actions where they fail to comply with these agreements. We do not as a rule provide your information to any contractors  or third party vendors.

We will only hold your information for our internal records
We will only answer enquiries that you have made related to general information or sales and marketing
We will not contact you for any random research or survey
We will not share your information with any affiliates or third party
For our cloud based software services we will use your data for the purposes of [a] setting up your authorised user log-in credentials and [b] for the purposes  of providing our contracted help and support services where we may need to contact you directly or be able to authenticate your identity as an authorised user  of our cloud software services should you contact us for help or support.

Security

g2bs operates strict security measures and is committed to use all reasonable endeavours to ensure that your information is secure. We have implemented a sufficient g2bs operates strict security measures and is committed to use all reasonable endeavours to ensure that your information is secure. We have implemented a sufficient  amount of electronic and manual procedures to safeguard any information you make available to us. 

In line with this, g2 Business Services only uses traffic logging cookies which are meant to provide users with a better website browsing  experience. We use these cookies to identify which pages are being used. This helps us analyse data about webpage traffic and to improve our  website in order to tailor it to customer needs. This information is used for statistical analysis purposes only. 

We restrict access to personal information to certain employees only. These employees are bound by agreements and will be subject to appropriate disciplinary actions where  they fail to comply with these agreements. We do not as a rule provide your information to any contractors or third party vendors unless this is stated in the contract in  place with your employer.

Cookies

Cookie means a small text file placed on your computer or device by our website and/or cloud software when you visit certain parts of our website and/or cloud software and/or Cookie means a small text file placed on your computer or device by our website and/or cloud software when you visit certain parts of our website and/or cloud software and/or  when you use certain features of our website and/or cloud software. 

(Upon visiting our website, you will see the standard cookie acceptance policy reminder a standard requirement on most commercial websites. Cookies are designed to provide web  users with quicker access to a site which they have visited previously, thereby improving the accessibility and speed of internet browsing. 

In line with this, g2bs only uses traffic logging cookies which are meant to provide users with a better website browsing experience. We use these cookies to identify which pages  are being used. This helps us analyse data about webpage traffic and to improve our website in order to tailor it to customer needs. This information is used for internal statistical  analysis purposes only. 

In visiting our corporate website g2bs does not download any identifier cookies to the device you are using to access our corporate website for the purposes of obtaining your IP address  or any other user agent information related to your independent device settings. Furthermore we do not store any third party or any advertising cookies on our website.

As an authorised and  licensed user of our cloud software, identified cookies are used for the purposes of obtaining the IP address used to access our cloud software.  This information is only used for the purposes of any contractual enquiry or dispute regards the location, date and time of the licensed user log-in/log-out.  The license terms and conditions of use have been agreed under the contract with your employer and will form the legal basis for why we hold certain personal data on you. 

Links to other websites

In general terms g2bs limits any external links on our website. The general exceptions to this being:In general terms g2bs limits any external links on our website. The general exceptions to this being:

(i) We provide links to g2bs cloud software applications. Accessing g2bs cloud software applications is restricted to authorised users and license holders only which is subject to  separate license terms and conditions of use, such terms and conditions of use have been agreed under the contract with your employer and will form the legal basis for why we hold  certain personal data on you.
(ii) Related links from the g2bs twitter page and google calendar;
(iii) links to relevant customer websites and/or professional bodies websites

Any external links on the g2bs website [e.g. twitter, google calendar, customer websites et al], g2bs have no control over how your data is collected, stored, or used by other websites  and g2bs advise you to check the privacy policies of any such websites before providing any data to them.

How long do we keep your Personal Data

g2bs will keep your personal data as follows:g2bs will keep your personal data as follows:

(a) data provided through a g2bs website enquiry or such other means you chose to contact us by [e.g. e-mail] for an indefinite period unless you ask us not to
(b) data provided through a g2bs cloud software contract with your employer for the duration of the contract, any period stated in the contract beyond the contract expiration date and any requirement by Law.  Typically a minimum of 7 years after the contract end date.

How and where do we keep your Personal Data

g2bs keep and store your personal data as follows:g2bs keep and store your personal data as follows:

(a) personal data provided through a g2bs website enquiry or such other means you chose to contact us by [e.g. e-mail] will be stored solely in the UK, this means it is fully protected under GDPR.
(b) personal data provided through a g2bs cloud software contract will be stored in the UK; and for the purposes of our cloud software product development and/or cloud software back up processes we  may store a strictly limited amount of personal data [g2bs cloud software username and e-mail address which is deemed to be low risk] in countries which are not part of the EEA, as these countries  may not have data protection laws which are as strong as the UK or EEA. This means g2bs will take appropriate additional steps to ensure that this limited personal data is treated just as safely  and securely as it would be within the UK under the GDPR. g2bs use UK and offshore based software development resources. Whereas software development is carried out in the UK, testing and QA is  in part carried out offshore. To protect this limited personal data g2bs operate to, and implement, strict organisational and technical measures to protect the rights of any data subject.  The information is strictly limited and solely for the legitimate purpose of g2bs cloud based software product development and/or back up processes.

Do we share your Personal Data

g2bs DO NOT share your personal data with any third parties for any purposes subject to the TWO legitimate exceptions set out below:

Where we are legally required to share your personal data, if g2bs are involved in legal proceedings or to comply with certain legal obligations [such as a court order or government authority instruction] OR for the legitimate g2bs business purpose set out in how and where do we keep your Personal Data.

How can you access the Personal Data we may hold

If you want to know what personal data g2bs have about you, you can ask g2bs for details of that personal data and for a copy of it (where any such personal data is held). This is known as a Subject Access Request[SAR].

g2bs operate a subject access request process [SAR] please e-mail info@g2bs.com, stating that you wish to make an SAR, we will then return our SAR request form for you to complete and submit. We will aim to respond to all reasonable requests within 1 month of receipt of the form.

There is not normally any charge for an SAR unless your request is manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover g2bs administrative costs in responding.

Changes to Privacy Policy

This privacy policy may change from time to time due to changes in Law or due to changes in g2bs business activities that affects personal data protection. Any changes will be immediately posted on the g2bs website and you will be deemed to have accepted these by either using the g2bs website or our cloud based software. We recommend you check this page periodically to make sure that you keep up to date.

Contact us

Should you wish to contact us regarding this privacy policy please contact us using the contact details set out in the Contact Us section the g2bs corporate website or of you are a g2bs cloud software user through the communication channels provided at the time you were issued with your user log-in credentials.

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