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Training + R & D

We can offer a range of training courses that can be tailored to suit the needs of your organisation, these include:

  • Balanced Scorecards
  • Corporate Planning
  • EFQM Self Assessment
  • Process Mapping
  • Process Improvement Tools and Techniques
  • Service Value

In addition, Graham Wyllie delivers the Performance and Process Management related courses for Quality Scotland in his role as a Licensed Associate.

We have links with the UK's major universities, giving us access to leading academics that can undertake research and development activities with us on your behalf.

Past activities include the following:

  • Demonstrating the Return on Investment in moving from spreadsheets to a web based Performance Management solution
  • Service Value Research including optimisation of Service Levels
  • Performance Management studies
  • Benchmarking of Services
  • Business Games using Case Studies