g2BS Customer Sign In


Head Office:

g2 Business Services
Suite 1.9,
The Hub,
70 Pacific Quay,
G51 1DZ,

Find us with Google Maps

Tel: +44 (0)141 427 6611

g2BS Team

Graeme Chalmers, portrait
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Graeme Chalmers, Managing Director

Experienced in a wide range of Service Delivery and Service Development programmes in both public and private sectors, Graeme is one of the founders of g2BS and designed the g2-Metrix® application. He has introduced performance management concepts, models and solutions into several major blue chip organisations and central government departments.A key skill is translating objectives and outcomes into tangible and deliverable performance management models, then providing support and helping organisations drive and understand value in service delivery through outcomes. Graeme has successfully modelled, designed and implemented a variety of technology solutions including service desks and online performance management systems. He has project managed major change programmes in both the Public and Private Sectors, and comfortable engaging at all organisational levels.

Drawing on practical experience, Graeme is able to offer advice and hands-on support both at strategic and tactical levels on Corporate Strategy and Planning, Performance Management Modelling and Implementation, Business Intelligence and Knowledge Management; Service Development and Change Management Programmes & Support Services Outsourcing including Shared Services.

Graeme initially trained and qualified as a Civil Engineer working for a main contractor and then in the public sector. He then moved into Services Management in 1993. In early 1998 joined NTL as UK Service Delivery Manager, and was promoted to Group Manager for Service Development. Graeme headed up NTL’s £250M outsourcing programme and on completion, late 2001, left to set up g2BS and has been delivering business performance and process management services and solution to the public and private sectors. Graeme has direct responsibility for all aspects of g2BS and has been instrumental in making g2-Metrix® the market leading performance management solution it has become in the last 13 years.

Graeme has an MSc (Distinction) Management and was the MSc Student of the Year Prize Winner, 1998

Graeme guest lectures on MSc programmes at both UCL and Strathclyde University and is active in performance management research and development through the g2 service value programme.

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Dave Singh, Technical Manager - Performance Operations

Dave has a BSc (Hons) in Computer Networking from the University of the West of Scotland, is fluent in 7 languages and has worked with g2 Business Services since February 2010. Initially starting work in the performance management technical team, Dave is now the Technical Manager in g2bs. A key part of his role is managing all technical aspects of the business operations.

Dave also plays an important part supporting the Managing Director with the various performance management elements of g2bs including developing key client performance management models, the design and modelling of the g2-middleware data translation process from Client systems; along with ongoing business and data analytics, data processing and reporting.

He also leads and manages a directly and in-directly engaged Technical Support team and provides frontline support to the g2-metrix software application users as necessary. Dave is a very well-respected, hard-working and committed g2bs employee who has earned the respect of g2bs clients, vendors and colleagues alike. He has previously worked in several different sectors [including Education, Engineering and Food & Beverage] in the UK and overseas.

When not at work, Dave is a passionate football supporter and is a season ticket holder for one of the big English Premiership teams, making the trip south to most of his team’s home games. He also enjoys listening to heavy metal music and regularly attends live concerts.

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Rebecca Forrester, Sales & Marketing

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