g2BS Customer Sign In

g2BS.com

“The g2-Metrix® system is more than a KPI data reporting tool. It is a business enabling tool”

The g2-Metrix® system is more than a KPI data reporting tool. It is a business enabling tool. When introducing g2-Metrix® tool the process of reviewing business processes and understanding the impacts they have on the outcomes of services is key. This enables you to review how you do things and identify the key outcomes that you want to measure. Once complete the interesting part is looking at the business impacts and giving those weightings in terms of performance impacts of services on both the service and the location. [g2BS’] expert facilitation made this quick and easy. Once performance data is available the ability to drill down and get granularity around performance of services in key locations enables you to target both the client and contractor resource in the right way to improve performance. The customer’s feedback is also key, as this provides an opportunity to identify the gaps between performance, expectation and customer experience. Where there is a miss match there is an opportunity to rescope services to save money or address those issues that are impacting on the business. Critical to moving forward in today’s environment. [g2BS] is enabling the Cabinet Office and, our service provider, Ecovert FM to work together to do all these things and offer the organisation the services it needs and can afford.

Chris Zammit, Head of Commercial and Estate Management