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“g2-Metrix® is very easy to use and the early benefits from using the system have made it a very worthwhile investment”

g2-Metrix® has been instrumental in helping us successfully manage performance of our services and service partners in IWS. The system is saving us time and effort in performance reporting and we have seen direct improvements in our helpdesk processes due to our use of g2-Metrix®. The visibility and transparency of the online scorecards and reports is helping drive positive changes in operational management and service delivery by engaging everyone involved in service delivery. This is something we could not have achieved with our spreadsheet based approach which was cumbersome and unworkable due to the time involved. g2-Metrix® is very easy to use and the early benefits from using the system have made it a very worthwhile investment. The ongoing support provided by g2BS has also been very helpful in driving continuous improvement.

dBIS (Department for Business, Innovation and Skills)