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Customer Details: Scottish Power

Scottish Power is an international energy business and is a kep part of the Iberdrola Group. ScottishPower is focused on three main areas; Transmission & Distribution through Energy Networks, Generation & Supply through Energy Wholesale & Retail and Canadian gas storage through PPM Canada. g2bs provide SPUK Business Services g2-METRIX, g2-AUDIT, g2-HLD to help manage the performance of its outsourced supply chain.

Work Undertaken

Scottish Power use g2-Metrix®, g2-AUDIT, g2-HLD and g2-Middleware as their web-based measurement systems for managing the performance of their outsourced business services. g2bs helped SP re-design their approach to outsourced business services focusing their outsourced service contracts around performance outcomes and key deliverables. The performance management model for these service contracts was then centred around these requirements.